Server
On-siteHermitage, Pennsylvania, United States
Job Summary
Takes guest orders utilizing menu knowledge and situational selling techniques, serving food and beverages promptly while ensuring all items meet company standards. Communicates professionally with guests to determine needs, explain promotions, and handle complaints by involving management when necessary. Inputs orders accurately into the POS system, pre-buses tables, and safely handles food prep equipment such as knives and coffee makers. Practices safe food and beverage handling, cleans up, and effectively interacts with guests to manage crowds. May assist with approved side work as outlined in the side work binder and performs all other duties as assigned.
Required Qualifications
- 0-2 years related experience
- Strong knowledge of commonly used concepts, practices, and procedures in a restaurant
- Relies on experience and judgment to plan and accomplish goals
- Excellent guest service skills and experience
- Ability to identify and resolve issues as they arise
- Detailed oriented with the ability to multi-task
- Ability to prioritize, good organizational skills
- Computer skills (POS system)
- Ability to stand for entire shift and walk for long periods of time without rest or sitting down
- Push, lift, carry and transfer up to 50 pounds
- Reach with hands
- Use hands to finger, handle, or feel objects, tools, or controls
- Bend and stoop
- Verbally communicate with others
- Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area
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