Server Assistant
On-siteMiami, Florida, United States
Job Summary
Greet customers, present menus, and actively take orders while making food and beverage suggestions. Remove used dinnerware, replace cutlery and glassware, and refill condiments and water glasses as needed. Assist servers with bringing out orders, wipe up spills and stains, and thoroughly wash and sanitize all dishes, utensils, and equipment. Maintain inventory, troubleshoot equipment, and ensure the work environment remains sanitary and organized. Complete opening and closing duties, attend daily and monthly meetings, and adhere to all safety and sanitation protocols. Work nights, weekends, and holidays in a fast-paced environment to uphold the YOTEL Miami Food & Beverage concept and ensure an exemplary guest experience.
Required Qualifications
- High school diploma or equivalent
- Ability to lift, carry, push, pull or otherwise move objects up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly
- Ability to regularly reach with hands and arms, climb or balance, stoop, kneel, or crouch, and taste and smell
- Ability to regularly stand and walk
- Ability to work in close quarters or small rooms and be frequently exposed to wet, cold and/or humid conditions
- Ability to work in noisy and loud environment
- Ability to work nights, weekends and holidays when business needs dictates
- Ability to work in fast paced, stressful environment
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in English, in oneon-one and small group situations to guests and other employees of the organization
- Ability to add, subtract, multiply and divide
- Adherence to all sanitation policies and protocols
- Understanding of YOTEL Beverage & Food concept
- Maintain food safety and food handling procedures
- Complies with all company safety and risk management policies and procedures
- Attends daily preshift meetings and monthly departmental meetings
- Participates in regular safety meetings, safety training and hazard assessments
- Attends training programs (classroom and virtual) as designated
- Ability to multitask while maintaining a sense of calm
- Listen well and communicate in a professional and friendly manner
- Focus on customer satisfaction
- Practice basic safety procedures with respect to equipment and handling hot beverages
- Be efficient and organized
- Build good relationships with customers
- Maintain a clean work environment
- Keep supplies replenished to minimize based on par amounts
- Proactive with a 'can do' positive attitude
- Great attention to detail in everything that they do
- Sociable and confident with each other and our guests
- Friendly, warm and welcoming always
- Professional in their outlook, taking pride in their appearance, performance and reputation
- Takes responsibility for their actions and those of the wider team
- Like to own problems and find solutions for the benefit of the guests and teams alike
Desired Qualifications
- Organizational skills
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