Senior Workplace Operations Manager
RemoteIndia or Mumbai, Maharashtra, India
Job Summary
Set and own the country-wide workplace operating model, service quality, and operational readiness across India, including Mumbai, New Delhi, and Bangalore. Keep workplaces safe, reliable, and welcoming while governing integrated facilities-management partners, contractors, and vendors through SLAs, KPIs, and commercial accountability. Lead operational readiness for office openings, expansions, renovations, and moves, and manage country-level budgets, forecasting, and vendor spend. Define safety, compliance, and business continuity protocols, then continuously improve playbooks and standards using data and employee feedback. Coordinate with cross-functional teams on programs and events, and provide senior operational leadership during incidents to drive timely resolution. Advance an AI-native workplace through automation and lightweight tools to improve visibility and reduce manual work.
Required Qualifications
- 8+ years of experience in workplace, facilities, corporate real estate, hospitality operations, or a related field, including complex or multi-site environments
- Demonstrated independent leadership of workplace or facilities operations across multiple locations in India, including experience building or scaling operating models in Mumbai, New Delhi, and Bangalore
- Proven management of integrated facilities-management providers, contractors, and specialist vendors, including SLAs, performance reviews, escalations, and commercial accountability
- Ownership of country-level operating budgets, forecasting, procurement, invoice processes, and vendor spend
- Working knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance, with sound judgment about when to involve specialists
- A strong track record of influencing India business leaders, regional stakeholders, executives, landlords, vendors, and cross-functional partners without formal authority
- Strong project and change-management skills across concurrent workstreams, dependencies, and deadlines
- A systems mindset and experience turning recurring problems into clear processes, standards, reporting, and operating rhythms
- Clear, proactive communication of operational risks, priorities, decisions, and trade-offs
- Senior-level independent ownership, sound risk and escalation judgment, and the ability to move confidently between country strategy and hands-on execution
- The ability to thrive as the operating model evolves in a high-growth, fast-changing environment
- Willingness to work onsite five days per week
- Travel regularly among Mumbai, New Delhi, and Bangalore
- Be based in or relocate to Mumbai or Bangalore
Desired Qualifications
- Preferred: experience in a high-growth global technology company or similarly complex, service-intensive organization
- Preferred: direct involvement in opening, expanding, relocating, or stabilizing offices in India
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