Senior Workers' Compensation Claims Representative
$105,000–$105,000 year
On-siteBedford, New Hampshire, United States
Job Summary
Investigate, evaluate, and resolve assigned workers' compensation claims in accordance with company standards, state regulatory requirements, and New Hampshire and Maine procedures. Conduct detailed claim investigations including on-site scene examinations and witness interviews when necessary. Compose professional written communications to insureds, claimants, attorneys, and agents while negotiating effectively to achieve fair settlements. Manage litigated claim files from inception to closure, collaborate with defense counsel, and escalate cases with significant exposure. Document all notes and file activity in a paperless system, compose periodic reports, and maintain strong relationships with agency partners. Work proficiently with MS Word, Excel, and multi-faceted systems while managing assigned workloads to achieve production goals.
Required Qualifications
- 5 years of New Hampshire and/or Maine Workers' Compensation Lost Time claims handling experience
- Valid NH WC adjuster license
- Excellent organizational skills with the ability to handle multiple tasks and effectively prioritize workload
- Demonstrated depth in negotiation and claims resolution skills
- Strong computer skills and ability to work with multi-faceted systems
- Ability to effectively and independently manage a complex workload while exhibiting very sound judgment
- Excellent written and verbal communication skills
- Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork
- Valid Driver's License
- Bachelor's degree (B.A.) and a minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience
Desired Qualifications
- Advanced professional insurance coursework (i.e., AIC, CPCU) or completion of other insurance-related classes
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