Senior Vice President, Property Management
On-siteCharlotte, North Carolina, United States
Job Summary
Lead strategic and tactical leadership for all property management operations across a 280-property portfolio of 13,000 units, championing an exceptional resident experience from inquiry through renewal. Mentor, motivate, and develop a team of Regional Vice Presidents, managers, and support staff while managing Property Management, Maintenance, Facilities, Compliance, Operations, and Lease-up functions. Collaborate with Asset Management to measure performance against ownership objectives, develop cash management strategies for positive operational cash flow, and implement expense control measures leveraging portfolio buying power. Execute company-wide strategic growth plans, manage annual departmental budgets, and establish portfolio-wide service standards. Proactively identify performance trends, resolve resident escalations using root-cause analysis, and support Board and Investor reporting needs. Maintain strong relationships with housing agencies and joint venture partners while ensuring full compliance with federal, state, and local regulations.
Required Qualifications
- Minimum fifteen plus (15+) years' progressive experience in the property management industry
- demonstrated leadership success in directing multiple regional managers and properties
- Past 4-7+ years in either 'the senior-most property executive role reporting to ownership/investors or the #2 role supporting the head of management at least indirect interface and responsibility/accountability to ownership/investors'
- Demonstrated (written, verbal, and financial reports) experience communicating on a monthly, quarterly and annual basis to internal/external sophisticated equity and debt partners
- Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word)
- Expert property management skills
- Strong to Expert property management financial and accounting skills
- Strong resident-experience and customer-service orientation
- Skilled at measuring, interpreting, and acting on resident satisfaction, retention, and sentiment data
- Dynamic work ethic
- Frequent regional, on-site presence throughout the year
- Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word)
Desired Qualifications
- Bachelor's degree preferred
- Previous experience having worked for a privately held, for-profit affordable housing owner/manager or fee management firm with a substantial presence in affordable housing
- Commensurate with this experience they will have strong command of all prevailing state and Federal affordable housing finance programs
- corresponding compliance and general appreciation for the technical, political and social nature of this industry and resident base alike
- Prior experience with real estate management, accounting, and reporting systems such as Yardi (preferred), Real Page, etc.
- Demonstrated effective leadership skills
- Strong resident-experience and customer-service orientation, with the ability to set and uphold service standards across a large, multi-site team
- Expert property management skills
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