Senior Vice President of Operations
$120,000–$130,000 year
On-siteBuffalo, New York, United States
Job Summary
Lead and coordinate day-to-day operations across multiple program areas, ensuring effective alignment with the Buffalo Urban League's mission and strategic priorities. Evaluate and improve operational systems, workflows, and policies to support efficient program delivery while monitoring budgets and expenditures. Build strategic partnerships with external partners, government agencies, and funders to expand resources and identify funding opportunities. Develop procedures for monitoring service quality, measuring outcomes, and ensuring compliance with grant and contract requirements. Attract, retain, and develop staff while collaborating with Finance and HR to review contract expenditures and support timely billing. Prepare accurate financial and programmatic reports for the CEO and stakeholders, and assist in identifying and developing grant proposals.
Required Qualifications
- Bachelor's Degree in Business Public Administration, Business Administration, Health, Social Work, Human Services Management, or related field
- A minimum of 10 years of progressive management experience in a nonprofit service environment, including experience managing large teams
- Demonstrated knowledge of social services programs and the business acumen to lead operations across diverse programs
- Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices
- Entrepreneurial spirit, with experience with building programs and collaborations
- Excellent oral and written communication skills, with the ability to effectively collaborate with programmatic, administrative and finance staff and colleagues and provide effective external presentations and persuade both internal and external audiences
- Excellent interpersonal skills with the ability to develop and maintain relationships with donors, board members, staff, and funders
- Demonstrated integrity and accountability
- Player/coach, effective at delegation, with the ability to motivate and build relationships and partnerships at all levels, both internal and external
- Experience with government contracts, contract management, and compliance
- Must be a proven strategic thinker, problem solver, and able to manage multiple priorities
- Proficient in the use of Microsoft Office
Desired Qualifications
- Master's Degree in Business Public Administration, Business Administration, Health, Social Work, Human Services Management, or related field
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