Senior Vice President, Division Operations
On-siteNorcross, Georgia, United States
Job Summary
Own full P&L accountability for operations, including labor, subcontractor, equipment, and materials costs across all active jobs and service lines. Lead, mentor, and scale operations leadership across a 90+ person field organization spanning the main site and satellite locations. Develop standardized production processes, job-costing discipline, and quality-control protocols aligned with IICRC standards. Drive on-time, on-budget project delivery by improving scheduling, dispatch, and work-in-progress management. Partner with sales, estimating, and mitigation teams to ensure smooth handoffs from first notice of loss through final invoicing. Own fleet, equipment, and inventory strategy, ensuring assets are maintained, tracked, and deployed efficiently. Build relationships with insurance carriers and adjusters to support client retention. Establish and monitor KPIs including cycle time, gross margin, and safety incidents. Champion a company-wide safety culture ensuring compliance with OSHA and IICRC regulations. Lead operational planning for growth, new market entry, and catastrophe response readiness. Evaluate technology and software to improve operational visibility. Report regularly to the executive team. This role reports directly to the CEO and works on-site at the Norcross, GA headquarters.
Required Qualifications
- 10+ years of progressive operations leadership experience
- at least 5 years in a senior/executive operations role
- Proven track record owning P&L responsibility for a multi-crew or multi-location field operation
- ideally spanning more than one state or region
- Willingness and ability to be on-site at the Norcross, GA headquarters
- ability to respond to after-hours emergencies or catastrophe events as needed
- Valid driver's license
- ability to travel to job sites and branch locations across the Southeast as needed
Desired Qualifications
- restoration, construction, home services, or field-services industry experience
- IICRC certifications such as WRT, ASD, FSRT, or equivalent
- Experience working with insurance carriers, adjusters, and Xactimate or comparable estimating platforms
- Bachelor's degree in Business, Construction Management, Operations, or a related field
- equivalent industry experience will be considered in lieu of a degree
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