Senior Vice President, Client Processing Manager
On-siteJersey City, New Jersey, United States
Job Summary
Oversee day-to-day processing, client support, and operational quality for institutional trade maintenance and fail management teams. Lead execution of trade amendments, cancellations, allocations, and settlements while monitoring workflows for accuracy and timeliness. Serve as top-level support for escalated client issues and identify operational risks to implement efficiency improvements. Partner with operations, risk, compliance, and technology stakeholders to resolve issues and drive continuous improvement efforts. Ensure procedures are documented, exceptions are escalated, and regulatory requirements are met within a high-volume, deadline-driven environment.
Required Qualifications
- Bachelors degree or the equivalent combination of education and experience
- Applicable local/regional licenses or certifications as required by the business
- People Leadership requirement: Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
- Strong knowledge of institutional trade lifecycle, trade maintenance, settlement processes, and fail management
- Demonstrated ability to manage operational risk, improve processes, and lead through change
- Excellent client service, escalation management, and problem-solving skills
- Strong communication and relationship management skills, with the ability to work effectively across teams and with external clients
- Sets clear performance expectations and provides ongoing coaching and feedback
- Builds an inclusive, high-performing team culture focused on accountability, collaboration, and continuous improvement
- Develops bench strength and succession plans to support organizational needs and long-term team effectiveness
Desired Qualifications
- 7-10 years of total work experience is preferred with at least 1-3 years in management
- Experience in brokerage processing is preferred
- Proven ability to lead teams in a high-volume, deadline-driven operational environment
- Strong decision-making and judgment, especially in escalated client and processing situations
- Ability to balance client needs, operational priorities, and risk requirements
- Results-oriented mindset with a focus on quality, control, and service excellence
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.