Senior UX Designer (Hybrid)
$150,000–$175,000 year
HybridChicago, Illinois, United States
Job Summary
Own end-to-end UX for complex consumer and merchant products, translating member behavior and partner brand standards into intuitive flows and interaction patterns. Lead user research including discovery, usability tests, and telemetry analysis to inform design decisions. Build and evolve the design system across web and app surfaces, establishing processes and standards for the team. Partner with Product and Engineering on roadmaps, presenting methodology and value to executive leadership. Mentor peers to set elevated design quality while leveraging AI tools to accelerate workflow without compromising craft.
Required Qualifications
- in office presence 3 days a week (Tuesday-Thursday) in Chicago
- Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration
- Partner with Product and Engineering on both a near-term roadmap and a long-term strategic vision, balancing user needs with business, technical, and compliance constraints
- Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback
- Translate business goals and user insights into flows, IA, and interaction patterns
- Own and evolve the design system across consumer and merchant surfaces; building a design-system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process
- Present design work, methodology, and value to executive leadership and cross-functional partners; secure buy-in for solution direction
- Collaborate with Engineering through build and design QA; align in-product experience with Marketing/Lifecycle and partner brand standards
- Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org
- Design to WCAG 2.1 AA by default; fluent in Figma
- Bachelor's in Design, HCI, Visual Design, or related field — or equivalent experience
- 8+ years of UX / product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms
- Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren't yours to set
- Significantly contributed to or owned a design system at scale using Figma
- Product instincts and user empathy
- AI-assisted design fluency; clear on where AI helps and where it doesn't
- User-centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping
- Visual craft: typography, color, layout, hierarchy, motion
- WCAG 2.1 AA in practice
- Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting
- Can present and defend design decisions to leadership and partners
Desired Qualifications
- Experience designing Loyalty, rewards, AI, gamification, or habit-forming products
- Industry experience with B2B SaaS, restaurant, dining, hospitality, or partnerships-driven businesses
- Experimentation programs (A/B testing) and behavioral data informing design
- Front-end fundamentals (HTML, CSS, basic JS; familiarity with React / Reactive Native a plus) sufficient to collaborate with engineers
- AI tools (Figma AI, generative image, LLM-based design/content) used in a real product workflow
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