Senior Travel Operations Specialist - Operations OneTeam

Deliver professional end-to-end travel support via voice, email, WhatsApp, and other approved channels, resolving enquiries at first contact while managing expectations through proactive communication. Execute complex domestic and international ticketing, including reissues, refunds, voids, cancellations, and schedule changes, while interpreting fare rules accurately and applying NDC and GDS bookings. Liaise directly with airlines and consolidators to negotiate outcomes, escalate disruptions, and ensure issues are resolved within agreed service standards. Maintain comprehensive knowledge of airline policies to mitigate Agency Debit Memo risks and adhere to internal controls. As a senior subject matter expert, contribute to process improvements, support onboarding initiatives, and stay informed of industry developments to ensure operational excellence and financial accuracy.