Senior Transformation Manager - Trade - Hawthorn East
HybridHawthorn East, Victoria, Australia
Job Summary
Translate customer, proposition, and channel requirements into operationally executable transformation changes across Online, Fresh, Non-Trade & Services, and Front-End Service. Support digital capability uplift and workflow transformation while identifying operational implications, edge cases, and store-level constraints for successful execution. Partner with Commercial, Supply Chain, Digital, Customer, and Operations teams to align decision-making, provide impact assessments, and ensure sequencing minimizes disruption. Account for individual and team compliance with company values, policies, and all applicable external laws and regulations.
Required Qualifications
- Experience delivering transformation that improves customer value, sales, margin or execution
- Experience partnering with Commercial, Customer, Digital or Operations teams to turn growth opportunities into executable initiatives
- Exposure to digital enablement programs (automation, workflow, guided tasks, tools uplift) at pilot or scale
- Experience simplifying operating models, reducing complexity or enabling scalable growth
- Ability to influence stakeholders and balance design intent with operational practicality
- Strong understanding of retail operations, customer and commercial levers, and digital‐enablement concepts
- Ability to assess value creation, cost‐to‐serve impacts, trade‐offs and commercial outcomes
- Skilled at collaboration across Digital, Customer, Commercial and Operations
- Ability to see how changes in operating model, digital tools and customer propositions interrelate
- Ability to drive cross‐functional adoption, sequencing, readiness and sustained change
- Background in supermarkets, retail, hospitality, food production, or store operations
- Proven track record of redesigning operating models, labour frameworks, workflows, and operating standards to improve efficiency and performance
- Experience within Bakery, Deli, fresh food, or other service‐based environments
- Accountable for individual and team compliance with company values, policies and procedures (incl Coles Code of Conduct) and all applicable external laws and regulations
- Maintain effective governance in all areas of responsibility, including ensuring team compliance, training, and development needs are met
Desired Qualifications
- Experience within Bakery, Deli, fresh food, or other service‐based environments will be highly regarded
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