Senior Training & Enablement Specialist
$45,600–$73,000 year
On-siteNevada, United States
Job Summary
Own onsite training and enablement for LegalZoom's Reno hub, facilitating new hire, ongoing, and upskilling programs while adapting content to local needs. Lead live and virtual workshops, simulations, role-plays, and certifications to build skills and improve time-to-ramp. Design learning experiences using adult learning principles and maintain knowledge resources, playbooks, SOPs, and AI-enabled support tools. Analyze performance data, QA insights, and operational metrics to identify root causes and recommend measurable solutions for tool adoption and workflow improvements. Partner with Sales Ops, Rev Ops, Product, and leadership to drive adoption of new products and keep enablement aligned with broader strategies.
Required Qualifications
- 6+ years in Sales Enablement, Training, or L&D supporting frontline teams
- Experience owning training or enablement programs with a high degree of autonomy
- Strong facilitation skills in both live and virtual settings
- Strong content development and instructional design skills
- Experience using AI tools, Google Workspace, Zoom, Jira, LMS or learning platforms, CRM systems, knowledge management platforms, QA tools, performance dashboards, and other modern enablement technologies
- Strong cross-functional collaboration skills
- Bachelor's degree or equivalent experience
- Willingness to travel to other LegalZoom sites or partner sites as needed
Desired Qualifications
- Track record of driving measurable business results such as conversion, QA scores, or time-to-proficiency
- Experience using performance data, QA insights, frontline feedback, and stakeholder input to identify gaps and recommend practical solutions
- Ability to adapt your approach based on the audience, learning need, and business priority
- Ability to create clear, useful, and engaging resources for frontline teams and leaders
- Comfort working in a fast-paced environment where priorities may shift based on business needs, customer needs, or operational performance
- AI fluency
- Curiosity
- Measurable/impactful workflow integration
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