Senior Trainer
On-siteLagos, Lagos, Nigeria
Job Summary
Design, deliver, and scale practical training programmes for retail stores, promoters, and service centres across Nigeria using a blended approach of classroom sessions, in-store coaching, and micro-learning modules. Develop product manuals, sales scripts, troubleshooting guides, and assessment tests specifically for Itel phones and PowerMaster powerbanks. Conduct routine field visits for live demos, role-plays, and mystery-shop evaluations while mentoring teams on sales techniques and objection handling. Build and maintain a strong trainer network through Train-the-Trainer sessions and develop local trainers to support nationwide delivery. Set measurable KPIs for training pass rates, conversion improvements, and promoter retention, then analyze data insights to continuously improve programme quality. Adapt content into local languages like Hausa and French where required, ensuring all materials align with brand standards.
Required Qualifications
- Degree in Marketing, Education, Business, Electronics, or related fields
- Minimum of 5 years in retail or channel training
- Fluent in English
- Must be willing to travel extensively across Nigeria (including secondary cities and rural regions)
Desired Qualifications
- At least 3 years in mobile devices, consumer electronics, or telecoms
- Strong understanding of adult learning principles
- Experience designing interactive classroom and field-based training
- Proven ability to coach retail teams on sales conversion, upselling, and objection handling
- Basic understanding of mobile phone and powerbank technology
- Ability to simplify technical content for sales teams
- Ability to set KPIs, measure training outcomes, and present improvement reports
- Hausa or French is an added advantage
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