Senior Trader Voice Infrastructure Engineer
On-site · London, England, United Kingdom
Job Summary
Senior Trader Voice Infrastructure Engineer responsible for delivering and engineering Trading Voice services. Lead the development, integration, and support of Trader Voice platforms within a global organization. Responsibilities include engineering and troubleshooting of Trading Voice infrastructure, monitoring and control, vendor coordination, change management, ensuring SLA adherence, and liaising with external partners for support and vendor-provided Statements of Work. Requires deep SIP/VoIP telephony expertise, experience with VDI environments and virtualization (ESXi, KVM), and familiarity with database technologies (MySQL, MS SQL); knowledge of CISCO telephony, MS Teams, Skype for Business; private wires and Hoot Networks; voice recording systems (NTR/NTRX/Compass). Strong problem-solving, teamwork across a cross-functional global team, and a willingness to learn new technologies; prior experience in a financial institution is preferred.
Required Qualifications
- 5+ Years’ experience in Trader Voice Engineering
- Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 ...etc.)
- Deep SIP protocol and VoIP Telephony expertise
- Experience with running software in a VDI environment
- Experience with running VMs on ESXi and KVM environment
- Experience with database technologies (MySQL, MS SQL), administration and query search operations.
- Understanding of CISCO telephony, MS Teams, Skype for Business applications.
- Understanding of Private wires and Hoot Networks
- Understanding of Voice Recording NTR, NTRX, Compass systems
Desired Qualifications
- Detailed-oriented and organized
- Ability to work independently and as a part of a cross-functional global team
- Professional experience, documenting, planning, and managing platforms through their life cycle
- Strong problem-solving skills
- Desire to learn and adapt to new technology skillsets
- Strong customer-service and interpersonal skills
- Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
- Experience of working in a financial institution in technology
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