Senior Therapy Coordinator
On-siteDeakin, Australian Capital Territory, Australia
Job Summary
Coordinate and optimise therapist schedules and client appointments, responding quickly to availability changes and updating the practice management system. Conduct onboarding calls with families to support risk assessment processes while managing the administration task queue and delegating tasks effectively. Oversee invoicing and service delivery summaries across NDIS, Medicare, and private funding, then generate and maintain Therapy Support Plans. Prepare accurate reports on caseloads, productivity, and client data, serving as the welcoming face of the Canberra clinic. Requires strong organisational skills for a fast-paced environment, proficiency in PMS-based communication, and relevant NDIS or healthcare experience.
Required Qualifications
- Strong organisational skills
- Ability to thrive in a fast‐paced, high‐volume environment
- Confident, empathetic communication
- Ability to collaborate effectively with therapists, leadership, and external stakeholders
- Proficiency in phone, email, and PMS‐based communication
- Knowledge of the NDIS
- Experience in a therapy or healthcare setting
- Working with Children Check
- National Police Check
- NDIS Worker Screening
- CPR & First Aid
Desired Qualifications
- Experience in a therapy or healthcare setting (highly regarded)
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