Senior Telecom Engineer
On-siteMilford, Massachusetts, United States
Job Summary
Design, implement, and support enterprise telecommunications infrastructure including VoIP, SIP, PBX, and contact center platforms. Administer voice, messaging, and collaboration technologies while managing carrier and vendor relationships. Lead infrastructure projects from planning through post-deployment support, configuring gateways, session border controllers, and call routing. Analyze system performance to recommend improvements for reliability and cost efficiency. Create technical documentation, standard operating procedures, and configuration records. Provide support for complex incidents and global moves, adds, and changes. Evaluate emerging technologies to align with business objectives.
Required Qualifications
- Undergraduate degree in an engineering or computer science discipline
- 7 - 10+ years of experience in each of the following areas: Enterprise level telecommunications design, troubleshooting, and support
- 7 - 10+ years of experience in each of the following areas: VoIP technologies
- 7 - 10+ years of experience in each of the following areas: Unified Communications platforms
- 7 - 10+ years of experience in each of the following areas: Call routing and dial plans
- 7 - 10+ years of experience in each of the following areas: Voice gateways
- 7 - 10+ years of experience in each of the following areas: Session Border Controllers (SBCs)
- 7 - 10+ years of experience in each of the following areas: Telephony, analog, digital, IP, SIP, call routing
- 7 - 10+ years of experience in each of the following areas: Global number porting and migration processes
- 7 - 10+ years of experience in each of the following areas: Documenting architectural standards, policies, and engineering designs
- 5+ years of experience in each of the following areas: RingCentral (or similar UCaaS)
- 5+ years of experience in each of the following areas: Microsoft Teams Voice / Direct Routing
- 5+ years of experience in each of the following areas: Contact Center platforms
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