Senior Technology Training Specialist - hybrid Annapolis, MD

Job Summary

Required Qualifications

• •Bachelor's degree from an accredited university
• •At least five (5) years' experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications)
• •At least three (3) years' experience with developing technical documentation
• •Experience with: Developing and delivering in person Instructor Led training for commercially available and proprietary software
• •Delivering customer training programs using adult learning principles to individuals and groups of users
• •Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
• •Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes
• •Ability to: Use methodologies to plan, track, and deliver high quality technical training
• •Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.)
• •Develop video and interactive recorded training to support technical processes
• •Coordinate multiple tasks, resources, and stakeholders effectively
• •Organize and manage time effectively to handle concurrent training initiatives and deadlines
• •Knowledge of: Customer service standards when interacting with internal and external Subject Matter Experts
• •Identification and troubleshooting of user-defined challenges and implementing appropriate solutions
• •Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint
• •Work shall be performed in a hybrid setting each week, Monday through Friday
• •Three (3) days remote at a suitable off-site location selected by the Offeror/Offeror Resource(s)
• •Two (2) days on site at the Maryland Judicial College, 187 Harry S Truman Parkway, Annapolis, MD 21401
• •The proposed resource(s) must be able to report on-site within twenty-four (24) hours after notification
• •The Offeror proposed resource may not perform remote work from a country other than the United States of America without prior approval from the Contract Manager

Desired Qualifications

• •The AOC prefers Offeror proposed resource(s) to have the following qualifications: a. At least five (5) years' experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications)
• •b. At least three (3) years' experience with developing technical documentation