Senior Technology Specialist (226 Days)
$492,960–$59,367,360 year
On-siteFort Worth, Texas, United States
Job Summary
Deploy, troubleshoot, and resolve issues for endpoint devices, software, and peripherals including Windows and Apple platforms for the Child Nutrition Department. Prioritize service tasks, remote support, and field support as assigned through the Service Help Desk or Field Operations Coordinator. Deliver non-disruptive, prompt service to end-users while resolving questions efficiently through active listening. Document all service tickets, activities, and resolutions with accurate, consistent information. Escalate issues to Tier III or vendors as necessary and suggest documentation improvements. Mentor technicians and student teams, lead small project teams, and collaborate with staff for problem management. Complete tasks following appropriate processes while maintaining confidentiality and complying with all policies, legal requirements, and safety protocols. Occasional prolonged and irregular hours and frequent districtwide travel required.
Required Qualifications
- High school diploma or equivalent
- Two (2) years successful experience supporting users' technology or servicing endpoint devices and software
- Strong communication and interpersonal skills
- Ability to prioritize tasks
- Knowledge in supporting issues and changes through a ticketing system
- Knowledge of troubleshooting issues with Apple and Windows client platforms
- Knowledge to service and repair desktop and laptop hardware and complete warranty RMAs
- Knowledge in supporting users with Apple devices and iOS configurations
- Skill in productivity applications such as Microsoft Office, Google Docs and Office 365
- Ability to support users utilizing remote service and support tools
- Knowledge of self-help strategies
- Ability to work in open spaces in a highly collaborative team environment
- Occasional light lifting and carrying (up to 30 pounds)
- Occasional prolonged and irregular hours
- Frequent districtwide travel
Desired Qualifications
- A+, Net+ or operating system certification
- Associate's degree
- Equivalent combination of education and job related experience
- Equivalent combination of advanced IT certifications and job related experience
- Experience in K-12 education organization
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