Senior Technician, Desktop Support
$120,000–$160,000 year
Hybrid · San Francisco, California, United States
Job Summary
Provide white-glove executive desktop support to senior leadership and end-users across Windows and macOS; hands-on support for hardware, software, AV systems, and conference room technologies; troubleshoot and resolve complex issues; manage ticket queues and ensure timely resolution per SLAs; coordinate with infrastructure and security teams for deployments and endpoint management; document processes and create knowledge-base articles to improve efficiency; support onboarding/offboarding including device provisioning and access setup.
Required Qualifications
- Executive-level desktop support experience in professional environments
- Strong communication skills with ability to interact with technical and non-technical stakeholders
- Ability to manage multiple priorities and deliver high-quality support under pressure
- Experience with Windows and macOS environments
- Experience with Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
- Strong attention to detail and ownership of issues
- Experience supporting global or enterprise-scale environments is a plus
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