Senior Technician - Data Center Batch Operations - Onsite – Scottsdale, Arizona
$38,480–$73,403 year
On-siteScottsdale, Arizona, United States
Job Summary
Monitor and support IBM Workload Scheduler (IWS) batch processing, performing job interventions and overseeing RxClaim and iSeries environments. Manage mainframe operations including console monitoring, IPL support, and disaster recovery activities. Coordinate incident notifications, process ServiceNow tickets, and maintain operational procedures. Provide 24x7 production coverage with three 12-hour shifts (Sunday through Tuesday) and one 6-hour Wednesday shift, with availability for overtime. This role supports CVS Health's PBM Batch Operations team, ensuring data center security, secure file transfers, and continuous health care simplification across communities.
Required Qualifications
- Experience with scheduling tools
- Experience with mainframe batch processing
- Experience with secure file transfer processes
- Experience with data center operational support
- Must be available to work overtime as needed to provide coverage
- Must be available to work Sunday, Monday, and Tuesday: 7:00 AM to 7:00 PM (Arizona Time)
- Must be available to work Wednesday: 7:00 AM to 1:00 PM (Arizona Time)
- Must be available to work three 12-hour shifts (Sunday through Tuesday)
- Must be available to work one 6-hour shift (Wednesday)
- Must be available for 24x7 production support coverage
- Must be able to perform batch job interventions (restart, hold, kill, force complete)
- Must be able to support mainframe IPL
- Must be able to perform mainframe console monitoring across multiple LPARs
- Must be able to support RxClaim and iSeries batch monitoring
- Must be able to support PBM Disaster Recovery
- Must be able to perform vendor escort activities and data center operational support
- Must be able to process data center security tickets
- Must be able to handle MIR3 paging and incident notifications
- Must be able to manage ServiceNow tickets
- Must be able to verify procedures and update operational documentation
Desired Qualifications
- Experience with IBM Workload Scheduler (IWSd / IWSz)
- Experience with Robot Scheduler
- Experience with RxClaim batch environments
- Experience with data center operational systems and monitoring tools
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