Senior Technical Writer
$90,000–$110,000 year
RemoteUnited States
Job Summary
Own documentation planning for assigned product areas, managing priorities, stakeholder reviews, timelines, and release readiness. Create clear, customer-facing documentation that translates complex product functionality into intuitive guidance for clinical, operational, and administrative users. Develop release notes, product guides, and enablement materials that support successful product launches and customer adoption. Partner closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate, complete, and available at launch. Collaborate with Customer Success, Technical Support, and Enablement teams to maintain consistent, up-to-date product knowledge across customer-facing organizations. Maintain documentation governance by managing content lifecycle, version control, archival processes, and consistency across documentation platforms. Identify documentation gaps through customer feedback, product changes, support trends, and stakeholder input, recommending improvements that enhance the user experience. Lead documentation audits and continuous improvement initiatives to ensure content quality, usability, and long-term maintainability.
Required Qualifications
- 6+ years of experience creating technical documentation for SaaS products or complex enterprise software environments
- Strong ability to organize complex information into intuitive, user-centered documentation that is clear, accurate, and easy to navigate
- Experience planning, prioritizing, and managing multiple documentation initiatives while balancing competing deadlines and evolving business priorities
- Exceptional writing, editing, and content review skills with strong judgment on when documentation requires incremental updates versus complete restructuring
- Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes, with the ability to collaborate throughout the release cycle
- Experience using MadCap Flare or similar documentation management platforms
- Proven ability to work independently, drive documentation initiatives, and thrive in fast-paced, ambiguous environments
- Strong communication skills with experience partnering closely with Product, Engineering, Customer Success, Technical Support, and other stakeholders
- Ability to align with Eastern Time working hours
Desired Qualifications
- Experience working within healthcare technology, clinical workflows, care management, or other regulated industries
- Experience leveraging AI tools to accelerate documentation workflows, including drafting content, summarizing technical information, identifying consistency issues, and streamlining review processes
- Experience with Pendo or similar digital adoption and product guidance platforms
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