Senior Technical Writer (General Business Audience)
$72,800–$93,600 year
Remote · United States
Job Summary
Senior Technical Writer for a fintech solutions provider; collaborates with software engineering teams and internal stakeholders to produce user guides, how-tos, and programming content for a general business audience. Focuses on user-centered storytelling and contextualizing technical details to help non-developers and business users understand concepts. Delivers clear, accessible documentation using Markdown/HTML, Swagger/OpenAPI, and related tooling; adheres to documented standards and styles; engages with cross-functional teams across distributed locations; supports a fast-paced, Agile environment and works within US time zones.
Required Qualifications
- Bachelor’s degree or higher (ideally in English, technical communications, computer science, or a similar field)
- 3+ years of experience as a technical writer for business or developer audiences at an Agile software company
- Proven experience writing detailed, accessible, and user-focused documentation in a fast-paced environment
- Exceptional ability to grasp and communicate interrelationships between topics, presenting information hierarchically in a logical, meaningful, and consistent manner
- A business-friendly, user-focused perspective backed by experience and technical accuracy
- Proficiency in Markdown or another markup language, like HTML, and Swagger
- Knowledge of one or more programming languages (Java, Go, Python, TypeScript) and OpenAPI
- Ability to handle and prioritize multiple focus areas and tasks while maintaining a high-velocity and high-quality output
- Commitment to adhering to documented standards and styles
- Enthusiasm for cross-functional collaboration with people at all levels of an organization
- Ability to work in US time zones (ideally Central Standard Time)
- A strong writing portfolio demonstrating some or all of these skills
- An advanced degree in a related discipline
- Programming experience
- Writing with ReadMe
- Familiarity with Zendesk
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