Senior Technical Writer
$60,000–$105,600 year
On-siteMarietta, Georgia, United States or Alpharetta, Georgia, United States
Job Summary
Research requirements for new infrastructure and cloud platform deployments to develop comprehensive technical documentation. Create and maintain detailed Microsoft Visio diagrams illustrating transaction flows, network connectivity, and system configurations. Collaborate with engineers to define documentation strategies, gather technical information, and validate accuracy for operational support teams. Author and publish technical documentation including online knowledge articles and infrastructure reference guides. Facilitate documentation reviews and turnover sessions through Microsoft Teams to ensure operational readiness. Participate in peer reviews, mentoring activities, and documentation standards development within the centralized documentation team. This on-site role supports mission-critical payment and financial technology services at Fiserv, a global leader in fintech.
Required Qualifications
- 6+ years of experience creating technical documentation within enterprise IT, infrastructure, data center, systems, hardware, or cloud environments
- 5+ years of experience documenting complex distributed systems, enterprise platforms, and operational support procedures
- 3+ years of experience collaborating with infrastructure engineers, including server environments, network communications protocols, firewall security, WAN/LAN architectures, and system monitoring solutions
- 3+ years of experience with Microsoft Visio and creating detailed technical diagrams and process flows
- Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
Desired Qualifications
- Prior experience producing both online knowledge base content and formal technical reference documentation
- Excellent written, verbal, and presentation skills with the ability to communicate complex technical concepts to diverse audiences
- Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead documentation review sessions, and adapt to changing business requirements
- Hands-on experience with ServiceNow Knowledge Management or Knowledge Base modules
- Experience supporting large-scale financial services, fintech, or highly regulated technology organizations
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