Senior Technical Support Supervisor **Sign on Bonus Potential**
$119,850–$162,150 year
On-site · Berkeley, Missouri, United States
Berkeley, Missouri, United StatesOn-siteFull Time$119,850–$162,150 yearSenior LevelBachelors DegreeEnterprise
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Senior Technical Support Supervisor to lead and inspire the help desk team, ensuring prompt, expert technical support to internal users; manage incident resolution to meet SLAs, drive continuous process improvements, track KPIs, coach junior staff, and coordinate with IT teams for problem resolution and project work; role emphasizes leadership, customer-focused service, and adherence to security and compliance requirements.
Required Qualifications
- Ability to obtain access to Special Access Programs (SAP)
- Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
- 3+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
- 3+ years of experience in an IT Help Desk position resolving IT issues
- 3+ years of experience with Agile planning/project management tools (Version One, Jira, etc.)
- 1+ years of experience developing and implementing process improvements
- 1+ years of experience leading or managing projects and/or teams
- Bachelor's degree or equivalent work or military experience
Additional Requirements
- Visa Sponsorship: Employer will not sponsor applicants for employment visa status
- Export control: U.S. Person as defined by 22 C.F.R. §120.62 required
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