Senior Technical Support Specialist - Ireland
$54,000–$81,000 year
Remote · Ireland
Job Summary
Senior Technical Support Specialist to provide fast-paced product and system support for DataVisor’s SaaS platform across multiple time zones. Responsibilities include triaging and resolving client issues via Zendesk, documenting symptoms and investigations in Jira, collaborating with Engineering on root-cause analysis, and communicating clear explanations and workarounds to customers. The role emphasizes deep product and system knowledge, monitoring system health, escalations for serious bugs, and contributing to product enhancements and training. Requires strong communication, problem-solving, and ability to operate in a fast-paced environment; experience with Python/Java/SQL is a plus; must be an EU citizen residing in Ireland.
Required Qualifications
- 5-7 years of technical support experience in SaaS companies in Big Data Analytics industry
- 3+ years of experience using and/or supporting real time data processing or Decision Engine type products
- B.A./B.S. degree in a technical, analytical, or engineering discipline
- Excellent problem-solving and troubleshooting skills
- Excellent communication skills and ability to multitask in fast-paced environment
- Strong time and project management ability with focus to ensure deadlines are met
- Ability to communicate technical information in an accessible manner to non-technical employees
- Coding and database experience (e.g. Python, Java, SQL) a plus
- A process standardization and process improvement mindset
- EU citizen residing in Ireland
Additional Requirements
- EU citizen residing in Ireland
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