Senior Technical Support Specialist - Inventor
$60,100–$107,690 year
On-site · Boston, Massachusetts, United States
Job Summary
Senior Technical Support Specialist for Autodesk Inventor who resolves multi-channel customer issues, provides expert guidance on product features and design automation, documents issues and solutions for internal and customer-facing knowledge bases, manages a backlog and escalations, performs root cause analysis, collaborates across teams to improve support quality, and mentors others while maintaining proactive customer communication. The role emphasizes solving complex technical problems, maintaining SLAs, and continuously expanding product knowledge to enhance customer experience.
Required Qualifications
- Bachelor’s degree or equivalent work experience in Mechanical Engineering, Industrial Engineering, Systems Engineering, or related technical field
- 4+ years of industry experience
- Strong troubleshooting and analytical skills
- Open to training and learning new content to better assist customers
- Excellent communication and team skills
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