Senior Technical Support Specialist
On-siteChennai, Tamil Nadu, India
Job Summary
Conduct first-touchpoint customer support across multiple channels, resolving and communicating incidents, bugs, and web-related issues for top-tier clients. Perform in-depth troubleshooting by analyzing databases, reading system logs, and addressing complex SaaS solutions. Coordinate with Product Management and Engineering teams to identify, report, and resolve product issues or opportunities for improvement. Document technical customer issues into consumable notes while maintaining detailed communication to ensure accurate and prompt support. Requires 3 years of customer-facing experience and 2+ years in Adtech environments with proficiency in SQL, JavaScript, CSS/HTML, and APIs. Fluent in Hindi and English.
Required Qualifications
- 3 years of experience in customer-facing roles in a web-based environment
- 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, SSAI (CTV) etc)
- Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs
- Ability to document technical customer issues into notes that are consumable by other users
- Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
- Customer service orientation with a demonstrated desire to exceed expectations â ability to serve multiple customers
- Fluent in Hindi + working proficiency in English
Desired Qualifications
- Availability to become a (DCSS) designated support specialist for Gold or Platinum accounts
- Knowledge of DV360
- Knowledge of Smart's/LiquidM's, Nowtilus's, Sharethrhough's or Dynadmics' products/tools
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