Senior Technical Support Specialist
On-siteArlington, Virginia, United States
Job Summary
Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, and mission-critical personnel, providing efficient in-person and remote assistance with minimal disruption. Perform tailored device setups, personalized configurations, and rapid issue resolution for Apple endpoints while maintaining accurate ticketing, documentation, and knowledge articles. Escalate security or operational risks proactively and collaborate with engineering to drive resolution. Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations. This role requires EOD clearance and deep experience with macOS, Jamf, and mobile security frameworks within a federal environment. Join Entarian, a premier provider of mission-critical engineering and technology solutions, to define modernization for national resilience and operational effectiveness.
Required Qualifications
- Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.
- Hands-on experience with MacBooks and Apple mobile devices.
- Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.
- Proven experience delivering high-touch, white-glove support to VIPs or executive leadership.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.
- Must be eligible to obtain a Department of Homeland Security EOD clearance
- US Citizenship
- Favorable Background Investigation
Desired Qualifications
- Experience with ServiceNow.
- Jamf 200, 300, or 400 certification(s).
- Apple ACSP or ACTC certification.
- Experience in federal environments or organizations with strict security requirements.
- Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.
Additional Requirements
- US Citizenship required for EOD clearance
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