Senior Technical Support Representative
Remote · Taguig, Metro Manila, Philippines or PH
Job Summary
The Senior Technical Support Representative provides expert-level troubleshooting and resolution for hardware, software, and connectivity issues while serving as a primary escalation point for complex cases. Responsibilities include documenting cases in the CRM, collaborating with internal teams for issue resolution, mentoring junior staff, and identifying trends for product improvement. The role requires 3–5 years of relevant experience, knowledge in IP addressing, server management, and critical thinking skills.
Required Qualifications
- 3–5 years in technical support / IT / network support
- IP addressing and whitelisting experience
- Experience managing own server
- Simulator experience ensuring graphics card drivers are up-to-date
- Logical and critical thinking skills (Critical Thinking assessment required)
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