Senior Technical Support IT Engineer L2 - North Dublin
$33,000–$45,000 year
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull Time$33,000–$45,000 yearSenior LevelStartup
Full TimeSenior LevelStartup
Job Summary
Manage Level 2 technical support and remote assistance for a Microsoft environment, focusing on Windows 10, Office 365, Active Directory, and Hyper-V. Lead projects involving network installations and gain exposure to field service work, with opportunities to learn VMware, Azure, DNS, and firewall technologies like SonicWall. Deliver excellent customer service and communication to the small, growing IT services team in North Dublin. This role offers a path toward Field Service Engineer status, includes Microsoft certification training, and requires immediate availability for urgent hiring.
Required Qualifications
- 2nd level technical support experience
- helpdesk experience
- remote support work
- Microsoft environment experience
- Windows 10 experience
- Office365 experience
- Active Directory experience
- networking interest
- Current IT Engineer experience
- 5+ years experience
- Microsoft related IT skills
- Windows 10 skills
- Office365 Admin skills
- Active Directory skills
- Hyper-V skills
- Firewall experience
- SonicWall experience
- Project experience
- Irish driving license
- Legal to work in Ireland
- Based in Ireland
- Based near North Dublin
- Perfect clear English
- Excellent communication skills
- Excellent people skills
- Customer service skills
Desired Qualifications
- VMware experience
- Microsoft Suite experience
- Azure experience
- DNS - Domain Management experience
- Field Service Engineer work path
- Field engineer work exposure
- Larger networks through installations experience
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