Senior Technical Support IT Engineer L1/L2
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull TimeSenior LevelStartup
Full TimeSenior LevelStartup
Job Summary
Conduct daily technical support for Microsoft environments, resolving issues across Office 365 Administration, Active Directory, Windows 10/11, and Server 2012+. Perform diagnostic investigative questioning and manage Group Policy while gaining exposure to client projects. Leverage 3-5+ years of hands-on experience in a Microsoft setting to solve complex technical challenges. Receive daily mentoring and training to achieve Microsoft Certifications, with a full-time office schedule in West Dublin.
Required Qualifications
- Living in Dublin
- Legal to work in Ireland
- 3 - 5+ years hands-on technical support experience
- Strong experience on Microsoft products
- Office 365 Administration
- Active Directory
- Server
- Azure knowledge
- Intune
- Sharepoint
- At least 3 - 5+ years IT Technical Support or Helpdesk within a Microsoft environment
- Active Directory
- Office 365 Administration
- Windows 10/11
- Server 2012+
- Group Policy management
- Office 365 Administration (AAD, Exchange Online, Teams, SharePoint Online, OneDrive)
- Good diagnostic and investigative questioning experience
- Perfect business English
- Legal to work in Ireland with the correct visa
- Live in West Dublin or easy to travel there
- Microsoft Certifications
Desired Qualifications
- Azure knowledge is a bonus, however you can learn Azure on the job
- Azure knowledge is a bonus
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