Senior Technical Support
RemoteUnited Arab Emirates
Job Summary
Support customers using GeoSoftware's geoscience technology by ensuring realistic scope for professional services, performing peer reviews, and delivering training and mentoring. Collaborate with Business Managers and R&D to address customer pain points, suggest solutions via service engagements or licensing, and align software requests with product development targets. Manage new technology, maintain timesheets, and provide active feedback on development needs while liaising between clients and the product team. Participate in developing regional technical strategy and external training programs to drive software sales and customer success.
Required Qualifications
- Bachelor's degree or higher in Geophysics, Geology, Geoscience, or a related field
- 7+ years of experience in a customer-facing role, preferably within the Oil & Gas industry
- Strong understanding of geoscience workflows and software applications
- Experience with GeoSoftware or similar geoscience software tools
- Extensive experience instructing training courses and technical support
- Extensive experience using one or more of the GeoSoftware family of products (Jason, HampsonRussell, PowerLog or InsightEarth)
- Well versed with MS Office Products (Word, Excel, PowerPoint)
- Understanding of licensing software and the usage of Windows / Linux
- Fluency in English (written and spoken)
- Proficiency in Arabic
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