Senior Technical Support Engineer
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeSenior LevelAssociates DegreeEnterprise
Full TimeSenior LevelAssociates DegreeEnterprise
Job Summary
Provide best-in-class technical support to customers, partners, and internal teams by managing issues and escalations within the Salesforce CRM system. Analyze and reproduce problems to drive successful resolution while coordinating with regional partners for proactive enablement and guidance. Work with other teams to identify and report product defects, pre-emptively deflect escalations, and handle sensitive situations with discretion. Manage the technical support lifecycle to maintain customer expectations and ensure timely follow-ups on actions.
Required Qualifications
- Bachelor's degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experience
- Minimum 5+ years of industry experience in supporting mission-critical software components
- Excellent level of Java with demonstrable experience in programming
- Experience of debugging in Java or another Object-Oriented Programming Language
- Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server
- Good experience in Windows and Linux (Red Hat and SuSE) flavors of operating system
- Demonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAP
- Excellent verbal and written skills in English
Desired Qualifications
- exposure to cloud native applications/architecture is a strong plus
- Good knowledge of Cloud platforms like Azure, AWS or GCP
- Some experience with Network troubleshooting is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.