Senior Technical Support Engineer Level 2 MSP Dublin
On-siteDublin, Leinster, Ireland
Job Summary
Provide Level 2 support across desktop, server, and network issues, troubleshooting escalated technical problems and resolving tickets within SLAs. Assist with M365 migrations, user onboarding, mailbox management, and network equipment including switches, routers, firewalls, and VLANs. Perform routine server administration for Active Directory, DNS, and DHCP, while contributing to technical documentation and project delivery. Communicate with clients and vendors to keep stakeholders updated. This role offers strong career growth in a collaborative, tech-driven environment with a competitive base salary, pension scheme, and training allowance.
Required Qualifications
- Strong experience as a Senior Technical Support Engineer (Level 2) in an MSP
- Deep knowledge of Microsoft 365, Windows Server, Azure, and networking
- Solid troubleshooting skills
- Proactive attitude
- Familiarity with tools like RMM/PSA, VoIP systems, and PowerShell
- Excellent communication and customer service skills
- Valid work authorisation for Ireland
- Living in Ireland
- Legal to work in Ireland
Desired Qualifications
- Proven MSP Microsoft Partner L2 Senior Technical Support experience
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