Senior Technical Support Analyst
On-site · Toronto, Ontario, Canada or Waterloo, Ontario, Canada
Job Summary
Senior Technical Support Analyst at Verily Health will partner with internal stakeholders to reproduce, troubleshoot, and resolve deep technical issues across platforms (OneVerily, Verily Workbench, Onduo, Stargazer, and other portfolios). Responsibilities include managing issue lifecycles, project-managing deployments, root-cause analysis from code reviews, implementing security/permissions changes, driving operational efficiencies, creating playbooks/knowledge base content, and producing reports/dashboards for internal tracking. Requires collaboration with customers, developers, architects, and operations teams, and will involve travel (~25%). Key skills include Python/R, SQL, Jira, Github, cloud operations, and strong communication of technical details to both technical and non-technical audiences.
Required Qualifications
- 3+ years experience with Python, R, or a similar object oriented programming language
- Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area
- Familiarity with SQL
- Proficiency with Jira and Github
- Cloud operations experience such as create buckets, VMs, or security access controls
- Excellent troubleshooting skills with ability to translate investigations into next steps for customer/internal teams
- Exceptional ability to communicate technical details to senior developers and non-technical customers
Desired Qualifications
- Python
- R
- object oriented programming
- SQL
- Jira
- Github
- Cloud operations
- security access controls
- troubleshooting
- communication of technical details
- experience in software or healthcare technology
- experience troubleshooting data issues
- experience supporting highly regulated software
- self-starter
- ownership and drive to resolution
Additional Requirements
- Legally authorized to work in Canada; no employment-based visa/work permit sponsorship is available
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