Senior Technical Support Analyst - L2
On-site · Bengaluru, Karnataka, India
Job Summary
Senior Engineer Technical Support (L2) will diagnose and resolve technical issues reported by customers for Netradyne’s connected vehicle platforms, collaborating with engineering, QA, and product teams. Responsibilities include troubleshooting via Teams/Calls/Chat, performing root-cause analysis, maintaining case documentation, escalating unresolved issues, and supporting international customers (US/UK preferred) with strong English communication. Must have 3-6 years of technical support experience, familiarity with SaaS/cloud platforms, incident management, SQL (Postgres/MySQL), ITSM tools (ServiceNow/JIRA/Salesforce), REST APIs and webhooks, and ability to work in shifts including weekends. Nice-to-have: cloud tech (microservices), scripting (Python/Shell), monitoring tools, network concepts, and AI/ML awareness. Education: bachelor’s in tech field; equal-opportunity employer; fraud awareness notice included.
Required Qualifications
- Bachelor's degree in a tech-related field (B.E./BTech/MCA)
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