Senior Technical Services Team Lead
Hybrid · Segrate, Lombardy, Italy
Segrate, Lombardy, ItalyHybridFull TimeSenior LevelMasters DegreeLarge
Type
Full Time
Level
Senior Level
Education
Masters Degree
Company size
Large
Job Summary
Senior Technical Services Team Lead role focused on managing a technical services team to ensure IT infrastructure and systems remain operational, coordinating proactive incident and problem resolution, maintaining SLAs, guiding client satisfaction through collaboration with cross-functional teams, providing mentorship and leadership, and contributing to strategy development and delivery of technology solutions for clients.
Required Qualifications
- Bachelor's degree or equivalent in Business or Information Technology or related field
- Master’s degree or equivalent in Information Technology or Business Administration preferred
- ITIL certification is desirable
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