Senior Technical Project Manager
$170,000–$190,000 year
RemoteUnited States
Job Summary
Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff, orchestrating deployment of the Laurel tenant and Boomi Atom with implementation engineers. Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO while running kickoff calls and hosting ongoing office hours for end users and finance teams. Triage issues in real time by escalating to engineering or leadership appropriately, maintaining clear project plans and milestone tracking across multiple concurrent accounts using Asana and Microsoft Planner. Translate technical concepts such as integration architecture and API behaviors into clear language for stakeholders at all levels. This role sits at the center of every new deployment, ensuring go-lives are high quality and treating Time to Value as a guiding metric. You will apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.
Required Qualifications
- Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field
- 5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment
- Demonstrated ability to manage multiple concurrent customer engagements without sacrificing quality or responsiveness
- Proficiency with project management tools such as Asana, Microsoft Planner, or comparable platforms
- strong task-oriented design instincts
- Excellent communicator across all settings: executive briefings, customer calls, written updates, and engineering stand-ups
Desired Qualifications
- Technical aptitude to work directly with engineers — experience with Boomi, XPATH, or enterprise integration platforms is a strong plus
- Familiarity with enterprise tech stacks: Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems
- Working knowledge of or strong curiosity about agentic AI tools and process automation — you use these tools, not just know of them
- PMP, CAPM, or equivalent certification is a plus
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