Senior Technical Program Manager
On-siteHaryana, State of Haryāna, Republic of India
Job Summary
Own end-to-end execution of CCaaS-wide programs, including scoping, milestone planning, dependency and risk tracking, and crisp status reporting to senior leadership. Drive cross-team initiatives spanning product modules, platform engineering, security, and SRE, while running operational cadences like weekly reviews, incident follow-through, and launch readiness checks. Build lightweight utilities and AI agents to automate data tracking and reporting, translating engineering detail into executive-ready narratives on dollar impact and timelines. Maintain a single source of truth for program state to ensure visibility without constant inquiry. This role requires 3+ years in technical program management within cloud infrastructure or SaaS environments, with strong scripting abilities and stakeholder management skills.
Required Qualifications
- 3+ years in technical program management, or a mix of engineering and program roles, in cloud infrastructure, platform, or SaaS product environments
- Working knowledge of cloud (AWS, Azure, GCP) fundamentals: compute and instance families, autoscaling, storage tiers, and cost levers; able to follow an infra design review or RCA discussion and ask the right questions
- Scripting ability (Python or similar) and comfort with APIs; you have built your own tools to collect data or automate reporting, not just configured off-the-shelf dashboards
- Strong stakeholder management: a track record of driving outcomes across teams you don't control, including navigating disagreement and escalating with judgment
- Structured tracking discipline: dependencies, risks, decisions, and action items don't fall through the cracks on your programs
- Clear written communication that works for both engineers and executives
- Hands-on exposure to large-scale distributed systems or real-time data infrastructure
- Experience running FinOps or cloud cost-optimization programs
- Experience applying LLM tooling or agents to workflow automation
- Background in contact center, CPaaS, or other real-time communication platforms
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