Senior Technical Manager - ServiceNow
HybridSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaHybridFull TimeSenior LevelBachelors Degree
Full TimeSenior LevelBachelors Degree
Job Summary
Lead the design, implementation, and management of ServiceNow solutions to meet business requirements. Collaborate with cross-functional teams to identify and resolve technical issues, develop best practices for configuration and customisation, and monitor system performance to enhance user experience. Provide technical guidance and mentorship to junior team members while ensuring compliance with ITIL best practices and organisational policies. Manage stakeholder relationships, communicate project updates effectively, and conduct training sessions for end-users and technical staff on ServiceNow functionalities.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- A minimum of 5 years of experience in IT service management, with at least 3 years in a technical management role
- Proven experience with ServiceNow platform, including configuration, customisation, and integration
- Strong understanding of ITIL framework and best practices
- Excellent problem-solving skills and the ability to work under pressure
- Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels
- Experience in leading technical teams and managing projects effectively
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