Senior Technical Delivery Manager
On-siteChicago, Illinois, United States
Job Summary
Lead onsite technical service delivery for enterprise network operations, including WAN/LAN services, routing, switching, firewalls, and hybrid cloud connectivity on AWS. Coordinate dependencies with systems, cybersecurity, and application teams to ensure performance, availability, and security while managing incident response, outage restoration, and continuity of operations. Partner with the customer's AI lead to evaluate and transition approved AI capabilities into secure, operational use. Provide day-to-day leadership, mentoring, and recruiting support for technical staff, driving timely issue resolution and stakeholder communication in a mission-critical military environment.
Required Qualifications
- Bachelor's degree in computer science, Cybersecurity, Information Technology, or a related discipline; equivalent experience may be considered.
- Active SECRET Clearance
- Minimum of eight (8) years of progressively responsible enterprise IT experience, encompassing enterprise network operations, systems administration, cloud services, cybersecurity, software delivery, or data center operations.
- At least five (5) years leading technical delivery or operations teams.
- Demonstrated experience managing technical service delivery, operational priorities, risk, incidents, changes, and customer communications using strong analytical, organizational, and problem-solving skills in a mission-focused environment.
- Experience coordinating technology pilots, AI adoption, automation, analytics, or digital transformation initiatives, including requirements development, use case identification, feasibility assessment, stakeholder alignment, implementation planning, transition to operations, and adoption tracking.
- Current DoD 8140 / DoD 8570-aligned cybersecurity certification such as Security+ CE, CISM, CISSP, CAP, CASP+ CE, GSLC, or CCISO.
Desired Qualifications
- Advanced service management or project delivery certification such as ITIL v4 Managing Professional, ITIL v4 Practice Manager, PMP, PMI-ACP, Certified ScrumMaster, SAFe, or equivalent.
- Experience supporting DoD, federal, or similarly regulated mission environments.
- Experience coordinating outage response, disaster recovery, continuity operations, and incident response procedures.
- Experience with enterprise servers, Windows and UNIX/Linux operating systems, Microsoft SQL or other database platforms, SharePoint, VMware, ESXi, storage area networks, endpoint platforms, scripting, and software applications.
- Advanced technical or cybersecurity certifications such as CISSP, CISM, CASP+CE, CCNA, CCNP, CCIE, CCDE, Microsoft Certified: Azure Administrator / Azure Solutions Architect, VMware VCP, Red Hat certification, or equivalent credentials.
- AWS certification such as AWS Certified Cloud Practitioner, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate, AWS Certified Advanced Networking – Specialty, or equivalent cloud credential.
- Familiarity with responsible AI practices, AI governance, data protection, model risk considerations, user training, change management, and measurement of value from AI-enabled capabilities.
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