Senior Technical Customer Support Engineer
$139,500–$174,000 year
On-siteAmer, La Rioja, Kingdom of Spain
Job Summary
Conduct first-line technical support for ClickHouse users and prospects via cases, chat, Slack, and meetings while delivering professional responses within required Service Level Agreements. Develop solutions based on ClickHouse Cloud and open-source platforms, sharing knowledge through documentation, blogs, webinars, and training. Collaborate with global Support, Engineering, Go To Market, and Product teams to define user functionality requirements and assist with POCs. Mentor colleagues and users while building trusted relationships across North America, Americas, EMEA, and APJ regions. Provide on-call coverage in a 24x7 global, distributed environment to support our rapidly growing user base.
Required Qualifications
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Desired Qualifications
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
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