Senior Technical Consultant – Shift Lead

Senior Technical Consultant – Shift Lead at Kyndryl responsible for leading Entra Apps migration/remediation runbooks during shifts, triaging and resolving application access issues post-tenant transition (SSO misconfig, missing claims, certs/secrets, redirect URI mismatch, conditional access blocks), recreating and validating enterprise apps/app registrations across tenants, managing keys/secrets/certs rotation and cross-tenant access governance, maintaining shift backlog and coordinating stakeholder validation, producing evidence (config proofs, test results, sign-ins, rollback notes, audit-ready records), and facilitating crisp operational handovers. Collaborates with Devices/Power Platform/Power BI teams to resolve identity/app dependencies, drives runbook/template/test-script improvements to reduce time per app and defects, and escalates complex vendor issues with complete diagnostics. Demonstrates growth mindset, customer focus, inclusive culture, hybrid-friendly environment, and opportunity for career progression toward principal/VP roles within a supportive, agile, sustainable, and well-being–oriented culture.