Senior Technical Consultant – Shift Lead
Hybrid · Bengaluru, Karnataka, India or Chennai, Tamil Nadu, India
Job Summary
Senior Technical Consultant – Shift Lead role at Kyndryl leading on-shift technical delivery for Power Platform tenant-to-tenant migrations within an enterprise governance context. Drives runbook adherence, environment strategy, and identity/connection prerequisites; coordinates tenant moves and post-move actions; owns defect triage for connectivity and environment issues; leads shift handovers, maintains migration evidence, and prioritizes the shift backlog across a three-shift model. Collaboration with Entra Apps/Identity disciplines for authentication prerequisites; seeks to standardize fixes into repeatable operational steps and escalate product/tool issues with clear impact statements. Hybrid-friendly culture with a focus on customer success, growth, and belonging.
Required Qualifications
- Delivered at least one production tenant-to-tenant Power Platform migration in a lead/Sr SME capacity within an enterprise governance context.
- Strong hands-on expertise in Power Platform administration: environments, Dataverse awareness, solution lifecycle, security roles and operational control.
- Strong experience with migration mechanics: exporting/importing solutions/apps, moving flows into solutions where required, managing connection references and post-migration reconfiguration.
- Ability to manage runbook-driven execution in a high-volume delivery model with quality gates and evidence capture.
- Strong troubleshooting capability across Power Apps/Power Automate failures arising from identity/connectors/permissions/environment configuration.
- Comfortable leading delivery within a 24x7 three-shift factory model, including formal handovers and shift reporting.
- Preferred: ALM patterns (source control, pipelines, deployment best practices, environment strategies).
- Relevant Microsoft certifications (e.g., PL-200, PL-400, PL-600) or equivalent experience.
- Exposure to integration patterns (APIs, Azure functions, service principals) and the impact of tenant change on those dependencies.
- Familiarity with third-party tooling that supports Power Platform migration and validation in enterprise programmes.
- Experience migrating Power Pages / Copilot Studio components where in scope.
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