Senior Technical Business Systems Analyst
HybridCharlotte, North Carolina, United States
Job Summary
Define complex solutions and drive solution design by partnering with business and technical stakeholders to translate objectives into detailed functional and technical requirements. Lead requirements elicitation through interviews and workshops, then collaborate with architects and engineers on solution design, data modeling, and interface definitions. Evaluate current-state processes to perform gap analysis, identify risks, and define desired future states while documenting data mappings and system interactions. Write and refine epics, user stories, and acceptance criteria within Agile teams, coordinate system testing and UAT activities, and communicate clearly with executive leadership. This hybrid client-site role requires regular onsite visits and 10–12+ years of experience leading enterprise-scale solution delivery efforts.
Required Qualifications
- 10–12+ years of experience working as a Business Systems Analyst, Technical Architect, or similar role leading IT related initiatives and enterprise-scale solution delivery efforts
- Prior consulting experience or demonstrated ability to operate effectively in a client-facing, advisory role
- Proven experience leading, mentoring, or managing Business Analysts or cross-functional teams with 3–5+ years of people leadership, team leadership, or delivery leadership responsibility
- Demonstrated experience working on multi-system implementations, enterprise applications, and complex integrations
- Experience partnering with software development teams throughout the full software delivery lifecycle
- Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models that communicate business and technical solutions
- Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments
- Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures
- Ability to write and execute SQL queries to support analysis, troubleshooting, validation, and testing efforts
- Experience performing data analysis, data mapping, and requirements traceability across multiple systems
- Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
- Proficiency with common delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms
- Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience
- Must be available to work onsite in a client location or a CapTech office as requested
- Applicants must be authorized to work directly for any employer in the United States without visa sponsorship
Desired Qualifications
- Experience supporting digital product development and product-centric delivery models
- Experience working in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or public sector environments
- Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other enterprise business platforms
- Experience supporting cloud modernization, application modernization, or enterprise transformation initiatives
- Familiarity with system architecture concepts, object-oriented design principles, or software engineering practices
- Microsoft Dynamics 365, Power Platform, Scrum, Product Owner, CBAP, PMI-PBA, or related certifications
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