Senior Technical Assistance & Program Improvement Manager
$135,000–$145,000 year
On-siteRockville, Maryland, United States
Job Summary
Lead the planning, design, and delivery of technical assistance and organizational improvement initiatives for federal human services programs. Collaborate with compliance review teams to transform findings into actionable strategies, develop individualized improvement plans, and facilitate training, workshops, peer learning events, and communities of practice. Create guidance documents, toolkits, and webinars while coordinating subject matter experts and external consultants. Analyze program trends to recommend strategies that enhance organizational performance and service delivery, building collaborative relationships with federal clients and grantees. Requires a Master's degree, 10+ years of federal grant support experience, and 20-30% nationwide travel. Obtain a U.S. Government Public Trust.
Required Qualifications
- Master's degree in Public Administration, Public Policy, Public Health, Human Services, Social Work, Education, Organizational Development, Business Administration, or a related discipline
- Minimum 10 years of progressively responsible experience providing technical assistance, capacity building, organizational development, training, program improvement, or federal grant support
- Experience supporting federal or state human services programs
- Demonstrated experience designing and delivering adult learning and technical assistance initiatives
- Strong facilitation, project management, analytical, and communication skills
- Ability to travel approximately 20-30% nationwide
- U.S. Government Public Trust
Desired Qualifications
- Doctoral degree (Ph.D., Ed.D., DrPH, or equivalent) in a relevant discipline
- Experience supporting HHS, ACF, OFA, or other federal civilian agencies
- Experience with TANF or related human services programs, including SNAP, Child Welfare, Child Support, Medicaid, or Workforce Development
- Experience developing technical assistance strategies based on compliance reviews, organizational assessments, or performance improvement initiatives
- Professional certification such as PMP, CPTD, Prosci Change Management, or similar credential
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