Senior Technical Application Support Specialist
Hybrid · Sydney, New South Wales, Australia
Job Summary
Senior Technical Application Support Specialist responsible for monitoring systems for software errors, troubleshooting and escalating issues to ensure continuous operational performance; resolving market data and private data connectivity issues with clients, exchanges, and market centers; managing exchange feed integrations and leading projects to implement or upgrade trading systems; partnering with business analysts and internal teams to deliver efficient, scalable solutions; engaging with internal stakeholders and external clients with clear, timely communication across technical and non-technical audiences; hybrid work arrangement in Sydney (at least 2 days in-office); role emphasizes 8+ years in trading technology and strong knowledge of trading data protocols and brokerage operations.
Required Qualifications
- 8+ years of commercial experience in the trading technology industry
- 4+ years supporting financial trading data (pre-trade, post-trade) or trading protocols such as FIX, OMnet, ITCH, or OUCH
- Functional knowledge of brokerage or securities finance operations
- Incident management experience with ticket workflows and critical issue processes
- Excellent communication and stakeholder management skills
- Background in application component implementation and deployment
- Experience working within globally distributed, multi-functional teams
Additional Requirements
- Must have Australian citizenship or permanent residency status
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