Senior Technical Account Manager
RemoteMexico
Job Summary
Lead and develop a team of Technical Account Managers while acting as a senior technical advisor to strategic customers across global mobile carriers and retailers. Define operating frameworks, track individual objectives, and conduct regular 1:1s to ensure consistent customer engagement and growth. Provide expert guidance on complex technology environments, lead root cause analysis for incidents, and coordinate internal teams to resolve technical escalations. Partner with Pre-Sales, Product, and Engineering to influence roadmap decisions, identify competitive risks, and support solution onboarding activities. Monitor customer health scores and adoption metrics to drive proactive improvements and measurable value from Trustonic's secure smartphone locking technology.
Required Qualifications
- Extensive experience working as a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or similar customer-facing technical role
- Proven experience leading and developing technical teams
- Experience managing strategic enterprise customers and complex technology relationships
- Experience supporting customer adoption, retention, and growth initiatives
- Experience managing technical escalations and complex issue resolution
- Experience working across international customers and distributed teams
- Experience creating processes, frameworks, and operating models that improve team performance
- Extensive experience as a Technical Account Manager and team manager
- Extensive experience in the field of working with secure systems, such as device locking technologies
- Experience with several cloud platforms (AWS, Azure etc.)
- Experience with mobile handsets (Android, iOS)
- Extensive experience in OEM integration, SW update management and device security
- Strong understanding of technical solution delivery across hardware, firmware, software, and cloud environments
- Understanding of cybersecurity principles and security best practices
- Knowledge of customer lifecycle management and technology adoption strategies
- Ability to translate complex technical requirements into practical business outcomes
- Understanding of product development processes and how customer insights can influence roadmap decisions
- Strong leadership and coaching skills with the ability to develop high-performing teams
- Excellent stakeholder management and communication skills
- Ability to influence senior customer and internal stakeholders
- Strong analytical and problem-solving capability
- Ability to manage competing priorities while maintaining focus on customer outcomes
- Confident communicator who can explain complex technical concepts clearly
- Organised, rigorous, and able to operate autonomously
- Fluent English communication skills, both written and spoken
- Remote working arrangements
Desired Qualifications
- Domain expertise or experience of working with the telecom industry
- Conversational Spanish or Portuguese
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