Senior Technical Account Manager
Remote · Mexico City, Mexico City, Mexico
Job Summary
Lead and develop a global team of Technical Account Managers; drive customer success, establish operating frameworks and best practices, and act as a senior technical advisor across Trustonic solutions. Partner with Pre-Sales Engineers and Delivery Managers to share customer insights, manage escalations, monitor health scores and adoption metrics, and influence product strategy. Own accountability for guiding customers through implementation, deployment, operation, and optimisation, translating complex technical requirements into practical business outcomes while fostering senior stakeholder relationships and ensuring value realization across hardware, firmware, software, and cloud environments.
Required Qualifications
- Extensive experience working as a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or similar customer-facing technical role
- Proven experience leading and developing technical teams
- Experience managing strategic enterprise customers and complex technology relationships
- Experience supporting customer adoption, retention, and growth initiatives
- Experience managing technical escalations and complex issue resolution
- Experience working across international customers and distributed teams
- Experience creating processes, frameworks, and operating models that improve team performance
- Extensive experience as a Technical Account Manager and team manager
- Extensive experience in the field of working with secure systems, such as device locking technologies
- Experience with several cloud platforms (AWS, Azure etc.), mobile handsets (Android, iOS)
- Extensive experience in OEM integration, SW update management and device security
- Domain expertise or experience of working with the telecom industry is highly desirable
- Strong leadership and coaching skills with the ability to develop high-performing teams
- Excellent stakeholder management and communication skills
- Ability to influence senior customer and internal stakeholders
- Strong analytical and problem-solving capability
- Ability to manage competing priorities while maintaining focus on customer outcomes
- Confident communicator who can explain complex technical concepts clearly
- Organised, rigorous, and able to operate autonomously
- Fluent English communication skills; conversational Spanish or Portuguese would be beneficial
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