Senior Technical Account Manager (TAM)

Senior Technical Account Manager (TAM) for SafeBreach in North America (Eastern Time Zone) focused on enterprise customers. Lead onboarding and complex implementation projects (installation, training, technical setup), provide expert technical guidance across the customer lifecycle, promote best practices, remove blockers, and drive product adoption and expansion through data-driven insights. Maintain proactive, structured customer relationships to meet SLAs via regular check-ins and strategic advisories. Collaborate cross-functionally with Product, Engineering, Sales, and Support to advocate for customer needs and resolve technical/business issues. Use tools like Gainsight to track engagement and identify risks, ensuring a seamless customer experience. Willingness to travel up to 15% for customer onsite visits, team alignment, or industry events. Fully remote within North America with Eastern Time alignment.